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Post by loyalist on May 13, 2016 15:03:27 GMT
I just ordered $49US worth of WWI figures to supplement the AD ones and was shocked to get a $59US shipping bill plus $3US handling. As the checkout didn't follow the usual sequence with Paypal I failed to notice the massive shipping charge until I'd clicked to go to what I expected to be the usual Paypal page where payment is done. The way the Old Glory checkout is set up that step is omitted. Now I have a crazy bill of $111US ($140 Canadian) for 42 figures, 4 trench mortars and 1 artillery tractor.
I immediately emailed Old Glory re the grossly excessive shipping charge and asked that the order be cancelled if they couldn't reduce it. No idea if that will work. Beware when ordering that OG charges far more for shipping than any other miniature dealer I've ordered from.
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Post by Quendil on May 13, 2016 15:09:22 GMT
That's awful, we have old glory uk over here but I don't find them that cheap
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Post by Quendil on May 13, 2016 15:09:51 GMT
Can you try an cancel it via PayPal
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Post by loyalist on May 13, 2016 15:29:52 GMT
I really want the figures so have emailed OG Customer Service to ask why they charge far more than other US figure makers and if they can ship for a sensible price. If not I've requested a refund.
I also asked if the $50 annual membership gives significant savings on shipping to Canada. If so I'll get it. I wasn't going to because I didn't expect to order enough to make it worthwhile. Now that I see how excessive the shipping charges are it might be worthwhile if there's a shipping discount!
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Post by madmorgan on May 18, 2016 10:00:01 GMT
I am really sorry about this - Old Glory has been a mainstay for me for a few years now. I've met them at conventions and they are really nice folks. I'm surprised at how much they cost to ship to Canada and equally surprised that they don't have an outlet like there is in UK (ref Q). The figure cost is much reduced by having their "Army" program that grants a 40% discount - thus, the figures are only 60% stated retail. Its the only way I could afford in the quanities for AQ (especially the tanks and guns). Shipping here in US is only $7.50, probably due to USPS Priority Mail flatrate shipping boxes. I really feel bad about this for you loyalist! I hope you can work something out with them.
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Post by loyalist on May 20, 2016 9:50:24 GMT
The USPS charge for shipping similar orders from other miniatures producers to Nova Scotia has typically been about $12-20. It cost me only $50US to ship my 6' long model of HMS Hood (in a huge box) to the US by Fed Ex 18 months ago, so you can see how ridiculous OG's shipping charge of $59.95 is.
OG customer support did not reply to my request to cancel the order 6 days ago and I just received notice the order has been shipped at a cost of $59.95. I was unable to cancel it via Paypal. Very disappointing; OG will get no more business from me.
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Post by madmorgan on May 20, 2016 9:53:55 GMT
Gads I am sorry to hear that. If you like, we could setup a pipeline from me - I'd get the Old Glory stuff you want & then ship you via FedEx from here. I'd be satisfied with 'trade' for some of the various models you make and/or convert as you have a great talent with modeling, something I really lack. Let me know if this helps, as I hate to see you lose out on something OG just because of their stupidity.
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Post by loyalist on May 20, 2016 16:16:10 GMT
Thanks Morgan, I'll be happy to get the OG models through you as 'middleman'. The combined shipping cost to you and then to me by USPS should be less than half what I was charged by OG.
As for trades I'll be working on some items you may be interested. I'm making a styrene cargo box for the armored Flivver that can be copied in resin (with better quality control than AG's) and am starting to build styrene masters for Command/HQ towers. The towers will be of 2 types, one 2 levels high and the other 3 levels.
The towers will be large enough to be made from fiberglass and will be hollow. I've made lots of molds for 1/144 scale warship turrets and superstructure components that were of similar size and the parts weren't difficult to lay up with gelcoat, resin and matt.
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Post by madmorgan on May 21, 2016 8:01:12 GMT
Okay lets see how it will work. I'd prefer to start this in June, after I've gotten my monthly funds in so I can cover your order easily. So, sometime in the next two weeks or so, send me an order you'd like with OG and we'll get started on "Operation loyalist lift". I'll check on the USPS rates and also the Fed-X rates (you mentioned those prior) and we'll make it happen. As far as you projects, the towers sound nice as well as the armored flivver. I'll look through you're various posts over the next few weeks as well. Memorial day weekend I'm at a local scifi convention with G.G.Martin (Game of Thrones) as guest of honor, so am kinda tied up over that period. We can make this happen.
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Post by loyalist on May 27, 2016 9:26:40 GMT
Though I've had no response to my emails to Old Glory customer support I was pleasantly surprised last night to receive a Paypal refund for 80% of the shipping cost. The remainder of about $10US was in line with shipping charges by other US miniatures companies for similar sized orders.
I haven't received an explanation as to why I was charged so much but hope to hear something so I don't have to go through this when I order again, which I plan to do when the WWI British cavalry become available.
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Post by madmorgan on May 27, 2016 10:08:26 GMT
Hmmm, I wonder if Old Glory did that?? With the hyperbusy summer convention season in the works (Historicon etc.), its possible that someone at OG heard your plead and took care of it, failing to email you about it or just not getting the email about this to you yet. If they are indeed rolling out the new figures this summmer (Aid station, Observation unit, 37mm trench guns, etc. for WW1 line & a lot of other 'new' items), it would be a possible oversight. I quote the Old Glory site below - it seems this might be what happened:
Q: What do you charge for orders to be shipped out of the United States of America?
If you are ordering from a foreign country (not USA), then you are charged a rate of $47.95 (as of FEB 2012) again this may change based on USPS shipping rates. If your order is less than this amount, the shipping department sends the website an e-mail and we will credit your account the difference. However, if your order is big, there will be an additional charge to ship to you.
Q: I live out of the United States, who is responsible for any additional taxes and fees when the package arrives in my country?
You are.
If you are outside of the USA and wish to order from us, the following policies will apply:
All international orders are payable in U.S. dollars via credit card Customer will be responsible for any duty and/or tax charges If an order contains items that are temporarily out of stock, the entire shipment will be held until it can ship with all ordered items to reduce shipping charges (which may be a substantial amount.) Your account will be adjusted to reflect the actual shipping charge. Basically, we are not in this business to make money off of shipping - that is not a professional way to run a business. You can count on us to charge you only what it truly costs to ship to you, nothing more or less.
I certainly hope this lays it out for you. It kinda is wacky to pay upfront and then get a refund, but, at least they're honest enough to explain and try to fix it. I hope this is the case for you - they just haven't gotten the email to you or figured you'd expect the above to happen per their policy. Good news for you in anycase!
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Post by loyalist on May 27, 2016 13:23:43 GMT
The shipping charge of about $60US (considerably more than the cost of all the models) was added automatically. Seems OG doesn't differentiate between shipping overseas and 'next door' to Canada. USPS shipping to Canada has always been cheap and reliable in my several decades of ordering miniatures from the US.
Although there's still no response to the emails I sent to OG it may be that the huge initial charge is always made and then the excess over the actual cost is refunded, as per your above message. It would be nice if OG staff could confirm that.
Are you sure the new Blue Moon WWI models are coming this summer? The cavalry have been listed as 'coming soon' for many months. I plan to order a couple of units of cavalry to supplement my S2G lancers, plus the observation and aid units.
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Post by loyalist on May 27, 2016 23:29:15 GMT
Well, the Old Glory order problems continue. The package arrived today and Old Glory staff almost completely screwed up the order.
The only correct item sent was the True North Italian WWII artillery tractor. (I think it's the right model - has the same catalog number but is in a Command Decision package, not True North.) The model is tiny - so small it would not look out of place in a 1/285 scale force. It is smaller than the cabin on a MK III AD tank and dwarfed by BEF infantry figures, so is useless as a tow for the relatively gigantic Coil guns. It even looks too small next to my FoW 15mm Italian models. Thank goodness I ordered just one and wasted only $9US!
The rest of the items sent were all Old Glory 25mm WWI British figures, not the True North 15/18mm figures ordered and correctly listed on the invoice received with the order.
Now I have to email OG customer support again and hope this time someone will respond and I'll get the figures I paid for; no response yet to the emails sent about the shipping cost two weeks ago. I am soooo not impressed.
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Post by madmorgan on May 31, 2016 9:59:04 GMT
Egads, sounds like you might of got someone elses package. I am sorry you've having such a time with these folks; I've never had a problem with them over the years I'd ordered from them - one tiny glitch of a left off figure one time, which was shipped right out to fix. I'm still thinking that we might end up doing the 'end around' discussed earlier. Maybe I'll have better luck with your orders - though luck shouldn't be a part of it at all. I'm at lost about the tractor. I'll have another look at mine.
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Post by loyalist on May 31, 2016 11:18:28 GMT
What happened was that somehow the '15' at the start of each item's code didn't register to whoever filled the order, so that person used 25mm WWI figures with similar code numbers but lacking the '15'.
I've realized the Italian artillery tractor is a Command Decision model, not True North as ordered so may be smaller. The CD tractor is small next to FoW Italian infantry - the seat is only wide enough for one 'butt cheek'. :>) The model is about the size of a large lawn tractor compared to the figures - way too small to tow artillery.
I received a response from OG on Saturday. They are mailing a new order; I have to send back the 25mm figures and will get a postage refund.
The shipping charge question was answered. As you thought, a standard fee of $59.95 US is added to all foreign orders; once the figures are shipped the actual shipping cost is deducted and if less the remainder is refunded.
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